The Vic Logo
48-56 Victoria Rd, Devonport, Auckland 0624, New Zealand - Phone: (09) 446 0100

Terms and Conditions

Terms and Conditions

for the sale and purchase of tickets from The Vic Ltd t/a The Vic Cinema Cafe Theatre Devonport

Payment Methods

The Vic Limited accepts Visa and MasterCard credit card payments.

Booking Fees

Tickets purchased on this website are subject to a Booking Fee per ticket charge which is a non-refundable charge. The Vic Limited reserves the right to alter any and all fees from time to time and without notice.

Allocated Seating

Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis and is not available and the session is a general admit.

Amount of Tickets per Customer or "Ticket Limits"

When purchasing tickets on this website you are limited to a specified number of tickets for each movie session or event.

Censor Warning

Please check the censor warning before buying the tickets. Children below the age of 16 will not be allowed entry for an R16 rated movie. Likewise teenagers below the age of 18 will not be allowed entry to a, R18 rated movie. Please also check for any additional ratings/entry restrictions that may be applicable for events / movies from time to time.


Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. The Vic Ltd will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Ticket Collection

Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be shown at the Cinema Ticket Counter on a printed page or a smart phone screen or Booking reference entered at a Cinema Kiosk (where this is available) in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue.

Refunds and Exchanges

Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no- exchange and no-transfer basis unless required by law. However, The Vic Ltd management will consider each refund or exchange request on a case by case basis.


Prices on this website include GST where applicable.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre- sale date or you are able to order a ticket that was not supposed to have been released for sale, then The Vic Ltd will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by The Vic Ltd due to a cancelled or postponed film or event. Should this occur, The Vic Ltd will attempt to contact you and may refund the amount as per the policy of The Vic Ltd. The Vic Ltd may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.

Competition Rules

By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition.

Need Help?

Contact The Vic anytime during business hours, between 10am and 10pm, by email to or call (09) 446 0100 to request assistance with your Booking or Payment.

Modification of terms

The Vic Ltd reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information

When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner: DPS Payment Express. More information on how DPS Payment Express handles your information can be found at

Electronic email addresses

We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent.

Our privacy policy is available on our website

Governing Law

These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand. 




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